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Travel Shop Supervisor

Fareham, Hampshire
Job Type
9 Sep 2022

We are looking for a passionate customer service professional to join our team as TravelShopSupervisor, in Hoeford, Fareham!

Are you a responsible people manager, customer focused and organised?

As the TravelShopSupervisor, you will be responsible for the day-to-day running of the travelshop, including supervising two TravelShop Assistants.

This is a full time position, working 38hrs per week, 5 days out of 7 and offering a salary of £22,550 per annum.

Welcome to FirstBus

Hello. FirstBus is one of the country's largest busoperators - taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bustechnology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

What will you be doing?

  • Delivering a high standard of service to customers visiting the TravelShop
  • Promoting our range of tickets and services to generate sales
  • Replenishing leaflet dispensers with information as required and ensuring all publicity is kept up to date
  • Dealing efficiently with customer complaints and queries processing them to head office on a daily basis
  • Completing the banking for all sales made and processing through to our accounts department
  • Responsibility of following opening up/closing down procedures when required to do so
  • Assisting with the general housekeeping of the TravelShop, ensuring it is clean and welcoming to both internal staff and our external customers.
  • Supporting Operations with front-line activities as and when required e.g call-taking in peak months

What are we looking for?

  • Good geographical knowledge of the local area
  • Excellent customer service skills
  • Strong communication, both written and verbal
  • Computer literate

What can we offer you?

  • 25 days Annual Leave + Bank Holidays
  • Free bus pass for you and your family on joining
  • First Xclusives - Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
  • First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6!
  • Generous pension and shares scheme
  • Employee Assistance Programme - 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing at FirstBus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotioninitiatives, and you will have 24/7 access to ourconfidential Employee Assistance Programme.

Apply now! We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At FirstBus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusiveorganisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

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  • Job Reference: 707777053-2
  • Date Posted: 9 September 2022
  • Recruiter: First Bus
    First Bus
  • Location: Fareham, Hampshire
  • Salary: £22,550
  • Sector: Manufacturing Operations
  • Job Type: Permanent