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Support Analyst - Cox Health

Springfield, Missouri
Job Type
8 Sep 2022

Job Title:

Support Analyst - Cox Health

Business Unit:

ITWorks - CoxHealth

Job Description:

As a Support Analyst, you will provide front-line investigation and resolution of issues identified through a call queue or ticketing system. In this role, you will also serve as the first line to investigate and resolve client problems received via phone, ticket, or other electronic means; recognize when to escalate issues by using applicable monitoring and troubleshooting tools; and provide exceptional customer service in person, via phone and email, as appropriate. You will also perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Finally, you will research and use a knowledge base of information to understand and diagnose issues quickly and adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements. Apply today to learn more!

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Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:


Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important peoples health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerners policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English) ()

E-Verify Participation (English)

Right to Work (English) ()

Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish) ()

E-Verify Participation (Spanish)

Right to Work (Spanish) ()

Pay Transparency Nondiscrimination (Spanish)


United States

Org Unit:

US Client


Basic Qualifications
  • At least 4 years total combined related work experience and completed higher education
Preferred Qualifications
  • Bachelor's degree or equivalent relevant work experience
  • Perform other responsibilities as assigned
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Must currently reside in, or near, Springfield, MO


Associate Type:


Relocation Assistance Available:


Job Level:

Operational 2



Working Environment:

Hybrid & Onsite: No Relocation Assistance Offered

Job Function:

Support Services & Operations

Government Job:


Working Environment Description:

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location.

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  • Job Reference: 707433381-2
  • Date Posted: 8 September 2022
  • Recruiter: Cerner
  • Location: Springfield, Missouri
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent