Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're growing fast and our ambition is huge - more categories, more locations and more people.
Our IT team provides modern solutions that help to remove complexity and drive efficiency as our business changes and grows. The way we function is constantly evolving and becoming more digital, with an ever-increasing number of new platforms and tools available.
About the role
Key responsibilities will include:
Performing daily infrastructure checks and resolving day-to-day operational issues.
Resolving infrastructure alerts, incidents and requests to SLA.
Ownership of hardware and software patching.
Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HPE/Dell/Cisco datacentre equipment.
Delivering local infrastructure projects: builds, installations and configuration to best practice.
Monitoring and improving infrastructure performance, maintaining uptime levels.
Working with partners and security teams to ensure services are secure and compliant.
Assessing technical change which impacts IT Infrastructure Services and minimise risks
Participating in DR reviews, tests and performance testing.
Assisting with capacity planning reports and reviews of global infrastructure landscape.
Physical lifting and shifting of hardware.
This role will be based on-site at our state-of-the-art technology campus in Malmesbury, Wiltshire. There will be the occasional need to travel our other sites in Bristol and Hullavington.
You'll have a proven background as a skilled Infrastructure Engineer in a large, complex organisation (industry sector is flexible).
Other essential requirements include:
Third line fault repair and vendor escalations
Microsoft Windows 2008/2012/2016/2019: (Bare Metal Builds / Recovery, Windows Clustering, DNS/DHCP, Active Directory)
Microsoft key products (Hyper-V, DFSR)
VMware: (VSphere, Horizon, Installation, configuration, maintenance, support, recovery)
Hardware experience, including configuration of HP Servers and blades
SAN/NAS (HP 3PAR and Nimble and Pure Storage)
Experience working in a platform operations team
Understanding of networking technologies (Cisco, F5, TCP/IP, LAN Addressing, Public IP routing, WAN and replication technologies)
Cloud (AWS, Azure, GCP)
ITIL v3 Foundation qualified
Performance-related bonus scheme
Competitive pension scheme
Life assurance and income protection
Discounts on Dyson machines and retail discounts
Free bus travel to and from campus (from Bristol, Bath, Chippenham and Swindon)
27 days' holiday (plus public holidays)
Free on-site lunches, unlimited fruit and hot drinks
Free on-site sports centre, gym, hair salon, lifestyle assist (concierge)
Electric vehicle salary sacrifice scheme
Ability to purchase additional holiday
Private medical insurance and dental insurance
Employee Assistance Programme, digital GP, prescription service, fertility treatment support