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Rental Equipment Coordinator

Location
Willow Grove, Pennsylvania
Salary
$18.00 to $22.00 Per Hour
Job Type
Permanent
Posted
23 Sep 2022
Rental Coordinator

Arbor Material Handling, Inc. is seeking qualified candidates for a Service Coordinator in the Rental department in our Willow Grove, PA office. The individual in this role must possess the ability to work independently as a member of the rental support group to facilitate the day-to-day rental activities for the department.

Rental Coordinator Responsibilities:

The Rental Coordinator is responsible for coordinating and processing rental departmental contracts and projects. This position also involves trucking coordination within Arbor and outside vendors. This position allows you to develop relationships, learn about the forklift industry and to use your superior customer service skills to support and grow our equipment rental business.

Field and process all National Account rental requests

Field and process all transportation requests

Dispatches in-house drivers to customer locations for delivery and pick-up as well as coordinates with contracted external delivery services

Source and coordinate shipment of equipment

Process and log internal delivery paperwork

Maintain and invoice rental equipment contracts

Field and process all shop maintenance for rental units

Maintain accurate equipment inventory logs

Accurately track equipment

Provide timely responses to requests

Provide administrative and manual support during Annual Physical Inventory

Will work closely with Rental Manager on Equipment, Transportation and Service needs

Knowledge, Skills and Abilities:

Knowledge of Transportation Coordination and logistics, shipping methods and associated documents preferred

Knowledge of general office business practices, preferably in a service environment
Knowledge and confidence using Microsoft Office (Word, Excel, Outlook) applications as well as web applications as needed
Ability to prioritize workload and maintain flexibility while working as part of a team
Ability to multi-task, prioritize and remain focused while working in a fast-paced environment
Ability and aptitude to learn company systems and applications relating to work tasks (specific systems training will be provided)

Ability to apply sound judgement and reasoning

Ability to deal with strict deadlines, upset customers and time-sensitive situations to provide excellent customer service

Ability to work in an office for the majority of the time; occasional work in a warehouse environment with possible exposure to extreme temperatures for short periods of time while locating and/or checking equipment inventory
Exceptional Organizational Skills; Extreme attention to detail
Strong business verbal and written communication skills
Exceptional Phone and Customer Service Skills
Some overtime hours may be required as business and deadlines demand

Qualifications:
High School diploma or GED required; Some college preferred
3 -5 years' experience working in a professional administrative environment
Experience in Material Handling industry with experience in truck models and applications is highly desirable; forklift knowledge a plus
Service support/coordination experience required, transportation and dispatching experience highly desirable
Confident computer skills including use of Microsoft Word, Outlook and Excel
IRIUM experience desirable, but not required
CRM software experience preferred

Benefits:
Competitive starting wage based on experience
Health benefits including Medical, Dental, Vision, and Flexible Spending Plans
401k with company contribution
Company-paid Life and Disability insurances
PTO (accrued with tenure)
Paid holidays

Arbor Material Handling is an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday

Work Location: One location
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Details

  • Job Reference: 719127736-2
  • Date Posted: 23 September 2022
  • Recruiter: Raymond/Arbor Material Handling
  • Location: Willow Grove, Pennsylvania
  • Salary: $18.00 to $22.00 Per Hour
  • Sector: Transport & Logistics
  • Job Type: Permanent