'Are you a 1st Line Engineer looking for a new challenge?
If so, please read on!
We are looking for an IT deployment engineer to join our team in Bowburn, County Durham. Based at our Head Office, the role will involve leading the rolling device replacement programme, and proactively identifying assets suitable for replacement and retirement. You will also be responsible for processing escalations received from our Service Desk team.
This is a great opportunity to gain valuable experience and new skills. You'll have access to Pluralsight, which is a fantastic education platform where you can learn skills in a variety of software and applications.
Training will be provided, but this isn't just about getting trained-we want you to grow! We're looking for someone who wants to take their career to the next level and help us make this company even stronger than it already is.
The role will involve travel to other sites around the UK, with overnight stays required on occasion. A company van is available for all site visits and a full driving licence is required.
Day to Day Responsibilities include:
• The procurement, build, configuration, and deployment of laptops/ desktops at all locations, ensuring all support queries are resolved and equipment decommissioned.
• Regular site visits and audits to identify devices suitable for replacement.
• Document site infrastructure and capture within the IT knowledge base.
• Be the end user advocate, providing high levels of customer service.
• Ensure risks are quickly identified, escalated appropriately, and recorded in accordance with policy.
Please read the full job description and person specification
What can Humankind offer you?
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
️ Free Will writing
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family-friendly policies
️ Happy, Healthy You! - our well-being offers for our workforce
Employee Assist Programme and Humankind Support Networks
Who are we?
Humankind provides treatment and recovery services for adults and young people with a variety of addictions, we have services in most regions of England. Humankind also offers services around homelessness and housing, employment, and education. Within substance misuse services, we provide a safe environment in which people can develop their life skills and confidence, to achieve and maintain their recovery goals around their substance use and other addictions. Giving them the tools to successfully re-integrate into society, and become active, contributing citizens.
Humankind is an equal opportunities employer
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don't feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.
We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application or would like to request a paper application, please contact the Recruitment Team on , alternatively you can email us at
Salary Period Per Annum
Vacancy Salary Range £25,000 circa
Benefits Generous annual leave entitlement (27 days plus bank holidays, increasing to 32 days after 1 year of service)
Competitive company pension scheme with employer contributions
Life Assurance Scheme
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Eye Care Vouchers - Free eye-tests/discounts for VDU users
Employee Assistance Programme
Learning & Development opportunities
DBS Requirement Basic
Driving licence required for role? Yes
Applications Close Date 05 Oct 2022