[Helpdesk, Help Desk, Backup, Back Up, Windows 7, Windows 10, Dutch, French, Microsoft Office 2010, Microsoft Office 2016, MS Visio, Adobe, DOS, Active Directory, VOIP, TCP/IP, Network, IP, VPN, Contract, Freelance, Belgium, Brussels]
Helpdesk Backup - Brussels - 12-month contract
One of our important clients is looking for a Helpdesk Backup in Brussels for a 12-month contract. The day rate is negotiable.
Please find the description below:
Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.
All HELPDESK activities with following technical skills:
- Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
- Microsoft Office (2010/2016) very good knowledge.
- Basic Knowledge Software (MS Visio, Adobe products, ).
- Basic knowledge of (commands) DOS.
- User management (use of Active Directory).
- Basic knowledge of VOIP.
- Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
- Basics of videoconferencing.
- Basics of domotica (meeting rooms).
- Basics of smartphones and GPRS (level troubleshooting).
- Basics of Wifi.
- Staging hardware (user oriented - PC, ).
- Basic knowledge of Hardware (PC, printers and peripherals).
- Basic knowledge of VPN.
- Basic knowledge of IT network topology, VM Ware, software virtualization.
- Dutch and French oral and writing knowledge.
- English working knowledge.
- Good verbal communication.
- Creation/Updates of tickets in Helpdesk Tool.
- Respect for procedures.
- Follow up of Checklists.
- Take responsibility of own actions.
- Analytic thinking.
- Client oriented.
- Team spirit.
- Solution oriented
If this is of interest to you then please send me your latest CV and I will contact you for more details.