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Client Services Manager

Leighton Buzzard, Bedfordshire
£32,000 to £35,000
Job Type
9 Sep 2022

Client Services Manager

Email Automation / Marketing Specialist

My client is an award-winning marketing automation agency based in the UK. They deliver growth for brands through best-in-class customer communications. By maximising the investment, they've made in thee-commerce tech stack, allowing the clients to drive sales and engagement from customer data through automation and advanced segmentation.?

There expertise lies in CRM strategy and planning, marketing automation and fully managed serviices.

The role

As Client Services Manager - Onboarding and reporting directly to the Head of Client Services, you will work with a broad portfolio of brands to integrate and onboard. Primarily working alongside the internal teams, you will help clients realise value from their investment and be responsible for rapidly understanding each client's business requirements and driving effective programme delivery.

Key Responsibilities:

  • Manage a portfolio of client onboardings and projects, including 3rd party integrations
  • Using the clients preferred platform (typically Klaviyo, Bloomreach, Mapp or similar), build and optimise best-practice multi-stage automation for email and SMS, data capture forms, preference centres etc., using HTML/CSS coding where required
  • Engage with customer stakeholders to understand their business and technical goals for email marketing and ensure timely and successful delivery of all client objectives, building excellent relationships with clients throughout the onboarding process
  • Work with the Client Services and Customer Success teams to scope and plan client onboarding and projects whilst ensuring profitability
  • Ensure all work is conducted within current business policies and GDPR compliance
  • Collaborate with the wider team on continuous client improvement, new developments and integrations
  • Help drive early adoption of best practice, setting KPIs and success metrics for ROI
  • Contribute to the improvement of processes that enhance the onboarding efficiencies
  • Assist with the management of junior team members, and provide training, guidance and support to them in their roles
  • Help manage customer queries appropriately to find resolutions

Key skills

  • Driven - ambitious to achieve goals and grow
  • Adaptable - in adopting new tools, systems and processes quickly
  • Disciplined - able to prioritise and organise tasks
  • Confident - in all communication, written and verbal
  • Proactive - able to take the initiative and be happy to work independently when needed
  • Analytical - data-driven and can identify key trends
  • Team player - working collectively to learn and support success

The Client offers

  • Fast-growing business with opportunities for career development
  • Flexible working environment with a great team culture
  • Competitive salary and benefits?
  • An opportunity to work from the offices and remote

Qualifications & experience

  • Bachelor's degree or equivalent
  • Strong problem-solving skills & the ability to manage conflicting priorities
  • Proven track record in an email marketing role
  • Experience in HTML/Javascript/CSS
  • Working knowledge of Klaviyo, Bloomreach or similar platform would be preferred
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  • Job Reference: 707776706-2
  • Date Posted: 9 September 2022
  • Recruiter: Screen International Group Ltd
    Screen International Group Ltd
  • Location: Leighton Buzzard, Bedfordshire
  • Salary: £32,000 to £35,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent